Forums > Queen + Adam Lambert > QOL seating allocation...WTF????

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FatBumGirl user not visiting Queenzone.com

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Posted: 07 Apr 08, 10:24 Edit this post Reply to this post Reply with Quote

I just phoned the digital stores to make sure my ticket order went through on Friday as I know other members have had trouble and wanted to 100% sure.
My order has gone through(.. pheww!) and I asked if she could give me any idea what blocks were allocated to presale ticket buyers.
She reeled off a list of about 5 sections in the lower tier and 4 in the upper tier.
I freaked out and said at £49.50 those tickets are supposed to be in the lower tier and that I couldnt sit in the upper tier as I have fear of heights ( for any of you that havent been to the O2 , it is really really high up)
She said she couldnt help at this time and to send an email with my concerns!!! I am shitting it now.
Has anyone else called about this? I am disgusted.

Erin user not visiting Queenzone.com
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Posted: 07 Apr 08, 10:30 Edit this post Reply to this post Reply with Quote

I'd be pretty pissed if I bought tickets and they ended up in the upper tier. Sounds like the person you talked to is full of shit, though.

Tero user not visiting Queenzone.com

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Posted: 07 Apr 08, 11:00 Edit this post Reply to this post Reply with Quote

Erin wrote:

I'd be pretty pissed if I bought tickets and they ended up in the upper tier. Sounds like the person you talked to is full of shit, though.


...Or alternatively the advertisements on QOL were full of shit. Personally, I wouldn't be too happy with those odds. :I

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Posted: 07 Apr 08, 11:20 Edit this post Reply to this post Reply with Quote

I still don't get why people bought tickets without knowing the exact location of their seat. I like to know what I'm paying for, but maybe that's just me?

Tero user not visiting Queenzone.com

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Posted: 07 Apr 08, 11:38 Edit this post Reply to this post Reply with Quote

Don't worry, it's not just you. I wouldn't buy a seated ticket without knowing the exact location.

I think the problem is that QOL/The fanclub promised BEST seats, and that just isn't going to happen with the ticket sales of today. Some trusting people are going to be fooled by the promise of an "official" party.

PieterMC user not visiting Queenzone.com
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Posted: 07 Apr 08, 11:42 Edit this post Reply to this post Reply with Quote

Tero wrote:

I think the problem is that QOL/The fanclub promised BEST seats, and that just isn't going to happen with the ticket sales of today. Some trusting people are going to be fooled by the promise of an "official" party.


No presale EVER offers the best seats.

Tero user not visiting Queenzone.com

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Posted: 07 Apr 08, 13:14 Edit this post Reply to this post Reply with Quote

PieterMC wrote:

Tero wrote:

I think the problem is that QOL/The fanclub promised BEST seats, and that just isn't going to happen with the ticket sales of today. Some trusting people are going to be fooled by the promise of an "official" party.


No presale EVER offers the best seats.


Except the ones that aren't advertised. You know, the ones where all the touts buy their tickets. ;)

FatBumGirl user not visiting Queenzone.com

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Posted: 07 Apr 08, 13:15 Edit this post Reply to this post Reply with Quote

I didnt expect the best seats, just lower tier! I cant believe I may of been charged 49.50 for a £39.50 seat! ...and through the site of the band who's doing the gig!?!I am speechless

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Posted: 07 Apr 08, 13:33 Edit this post Reply to this post Reply with Quote

FatBumGirl wrote:

I didnt expect the best seats, just lower tier! I cant believe I may of been charged 49.50 for a £39.50 seat! ...and through the site of the band who's doing the gig!?!I am speechless


I really feel sorry for you, and I wish I could say that I'm surprised. Unfortunately they seem to have screwed this up royally.

YourValentine user not visiting Queenzone.com
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Posted: 08 Apr 08, 08:23 Edit this post Reply to this post Reply with Quote

FatBumGirl wrote:

I just phoned the digital stores to make sure my ticket order went through on Friday as I know other members have had trouble and wanted to 100% sure.
My order has gone through(.. pheww!) and I asked if she could give me any idea what blocks were allocated to presale ticket buyers.
She reeled off a list of about 5 sections in the lower tier and 4 in the upper tier.
I freaked out and said at £49.50 those tickets are supposed to be in the lower tier and that I couldnt sit in the upper tier as I have fear of heights ( for any of you that havent been to the O2 , it is really really high up)
She said she couldnt help at this time and to send an email with my concerns!!! I am shitting it now.
Has anyone else called about this? I am disgusted.


They cannot charge you ten pounds more for a seat, that's just illegal. I think they could not handle the amount of orders and have to sort out the orders now. You should email them and insist on a written confirmation of a 1s category seat as booked, a phone call is nothing.

I hope things work out well for you.


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Posted: 08 Apr 08, 10:06 Edit this post Reply to this post Reply with Quote

FatBumGirl wrote:

I didnt expect the best seats, just lower tier! I cant believe I may of been charged 49.50 for a £39.50 seat! ...and through the site of the band who's doing the gig!?!I am speechless


If you've been charged £49.50, you'll get a £49.50 seat. Don't worry about it, but you're right not to expect the best seat in the house.

FatBumGirl user not visiting Queenzone.com

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Posted: 08 Apr 08, 10:34 Edit this post Reply to this post Reply with Quote

I just got this email:

Hi Cathy,



As you are aware we do not physically have the tickets yet, but I shall do my very best to get lower tier tickets for you. I’m sorry but this cannot be guaranteed.



Kind regards



Customer Service

Queen Online Store

Cheers then!!

neil72uk user not visiting Queenzone.com

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Posted: 08 Apr 08, 11:22 Edit this post Reply to this post Reply with Quote

I've had exactly the same conversation today with these guys. I pointed out that Upper Tier seats are priced at 39.50 and not 49.50 (what I paid) - so hopefully the message will get through and I will get Lower Tier.

FatBumGirl user not visiting Queenzone.com

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Posted: 08 Apr 08, 14:04 Edit this post Reply to this post Reply with Quote

Did they try and justify why you may have a upper tier seat for £49.50 Neil?

neil72uk user not visiting Queenzone.com

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Posted: 08 Apr 08, 17:00 Edit this post Reply to this post Reply with Quote

The guy I spoke to didn't seem to know much about the whole booking process. All he said was that seating wouldn't be allocated until September and that I should send him an email with my concerns.

I sent a detailed email stating the facts:

That QOL promised the better allocation on their website. Upper Tier are not better seats hence the lower price of £39.50.

That the face value of my ticket was £49.50 - if you check any other ticket site (See, Ticketmaster) you will see that this price refers to Lower Tier seating. So that's what I expect to receive.

I'm interested to see what they say. I asked if I could cancel my order but they said no, so I'm now waiting for a response. I can see no way for them to justify giving us cheaper seats, unless they refund part of the original ticket price. I doubt that will happen though.



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Posted: 08 Apr 08, 17:07 Edit this post Reply to this post Reply with Quote

I've just checked Ticketmaster and it's showing Upper Tier seats at both 39.50 and 49.50 as well. I must be going mad as it wasn't doing that before!!!

Bugger!! I can't stand to be that high in the gods!!



Micrówave user not visiting Queenzone.com
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Posted: 08 Apr 08, 18:07 Edit this post Reply to this post Reply with Quote

You think that just started appearing there by coincidence? Too many tickets @ $49.50 were sold to accomodate the lower seats. That's what happened.

"Best I can" = luck of the draw.

At least you're guaranteed they won't cancel due to poor ticket sales! The promoter knows you're going to the show now. He's not gonna give you a partial refund or even full refund. He'll suggest you sell the tickets yourself. You see, he's too busy selling all those corporate seats. Might I suggest stubhub.com?



YourValentine user not visiting Queenzone.com
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Posted: 08 Apr 08, 21:34 Edit this post Reply to this post Reply with Quote

"Bugger!! I can't stand to be that high in the gods!!"

I don't think you have to. Email digital stores and insist on a guarantee that you get the lower tier seat you paid for. They have to fulfil their part of the contract and cannot change the rules after taking your money. If they say they cannot guarantee the seat you paid for, you can cancel the booking and tell your bank (credit card company)to recall the money.


Your rights as an internet customer are protected by the EU Distance Selling Directive, you are NOT at the mercy of ticketmaster or digital stores

QUOTE:

"The Directive requires that the seller provide the customer with the following information:
The main characteristics of the goods supplied;


The price of the goods, including any taxes and delivery costs;


The proposed arrangements for payment;


The guarantees or standards supplied with the goods; and


The address to which complaints about the goods should be directed (i.e. that of the seller or the supplier).


Distance selling covers not just Internet sales, but also mail order and telephone sales. As part of the sales agreement the consumer has the following rights:
Unless the parties to the sale agree otherwise, the sale and delivery of goods must be completed within 30 days of the customer submitting the order;


If the goods ordered are unavailable then the customer is entitled to a refund as soon as possible, and in any case within 30 days;


The customer has the right to return goods within seven days of their receipt, and require a refund, although the supplier is entitled to deduct the costs of carriage (although there are exceptions to this rule for perishable goods, custom-made goods, and dated goods such as magazines and periodicals);"

END OF QUOTE





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neil72uk user not visiting Queenzone.com

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Posted: 09 Apr 08, 04:44 Edit this post Reply to this post Reply with Quote

That's a really helpful post..many thanks!! I've already emailed them asking for confrmation, but I'll make sure I quote the above text and give them what for if they start dragging their heels!

Thanks once again!

Neil

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Posted: 16 Apr 08, 10:01 Edit this post Reply to this post Reply with Quote

I have just been e-mailed with confirmation of my tickets, however this is the list of seating blocks I was given: Lower tier blocks 103,105,107,109,110 and 111, all good spots, upper tier blocks 404,420,402,403 and 422. The last threee look to be right at the side of the stage, wont see a thing from up there!!!