Having a bit of trouble with electrical retailers 'Comet'.
My 9-month old 'Acer' PC had internal power supply problems which fried the motherboard. By law, my 12-month warranty guarantees replacement, refund or repair.
I know that the repair option is too expensive, and that it is cheaper to replace.
The problem is that in doing so, I would lose
my current hard-drive - as a replacement means just that - exchanging my faulty machine for a new one.
Before return, I took my faulty PC to a local professional computer company to personally pay to
1: have my drive cloned (So I would not lose any existing data)
and 2: (In the light of identity theft) wipe the existing hard-drive.
However, 'Comet' (the retailer) are bouncing me back to Acer (the manufacturer), and 'Acer'
are bouncing me back to Comet.
Because the warranty seal at the back of the machine has been broken (by a professional PC service) - they are both denying responsibility - even though it was recommended to me that a professional should clone and wipe, and I have the receipt to prove this.
I do not see cloning and wiping a hard-drive before return to a store for exchange as an unreasonable request.
What do you guys think?
Should I still get my PC exchanged because it is only 9-months old, or is it me that is in the wrong here?
Apparently my statutory rights are not affected, but what good is this if I am left with a faulty non-working PC?
"Listen to them. Children of the night. What music they make."