Forums > Queen - Serious Discussion > The awful service of QOL shop

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stateside fan user not visiting Queenzone.com

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Posted: 20 Dec 05, 20:19 Edit this post Reply to this post Reply with Quote

Is it me or have others had trouble with this lot?I ordered items 3 weeks ago and now wonder if they will arrive for the holidays.They dont answer inquiries and the site attempts to trick you when you email them regarding problems.you would think they would take the time to service the very people that allow them tio exist-us the fans!


john pistlli
That guy who digs energy domes user not visiting Queenzone.com

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Posted: 20 Dec 05, 20:28 Edit this post Reply to this post Reply with Quote

Then dont shop there


Freedom of choice is what you've got

Freedom from choice is what you want



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Panchgani user not visiting Queenzone.com
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Posted: 20 Dec 05, 22:53 Edit this post Reply to this post Reply with Quote

But he unfortunately did shop there ...

The poor service does not surprise me for some reason ...

A customer should not have to keep quiet about poor service ... even if the merchant is Queen.


Roger: I like it. If you don't. Sod you!



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such_a_jollification user not visiting Queenzone.com

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Posted: 21 Dec 05, 03:34 Edit this post Reply to this post Reply with Quote

Sorry to hear you've been having trouble with the "Queen Online" shop. I've used them myself in the past and have to say that I've always found their service excellent. I even ordered something from them last week, which arrived inside 3 days. Was the item you ordered actually in stock? Perhaps that might explain the reason for your delay. Or perhaps it's because you live outside of the UK? Just a thought anyway...


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Lord Fickle user not visiting Queenzone.com

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Posted: 21 Dec 05, 04:38 Edit this post Reply to this post Reply with Quote

Could it be that your item is being held up in Customs somewhere? I don't know about US customs laws, but here in the UK, if we try to import something over the value of £18 (UK), we get charged import fees and tax, which can also hold up the delivery.


Remember to deliver with the speed of light

A little bit of love and joy
pcgenius9 user not visiting Queenzone.com

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Posted: 21 Dec 05, 05:35 Edit this post Reply to this post Reply with Quote

They sent me Live at the Bowl vinyl and there was a crease in the cover, so I told them and they sent me another for free and I still got the other one.


Dislocate your spine...
Fairy user not visiting Queenzone.com

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Posted: 21 Dec 05, 06:55 Edit this post Reply to this post Reply with Quote

I ordered the Let me Live bracelets on November 24th and I haven't received them yet, but it might take longer to ship to Italy.



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Crazy LittleThing user not visiting Queenzone.com
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Posted: 21 Dec 05, 11:45 Edit this post Reply to this post Reply with Quote

I've ordered a few things from them. One was a Hyde Park shirt. I waited and waited. Then I waited some more. I emailed them about it, got a very fast response, an apology, an explanation of what happened, and an assurance that my shirt would soon be arrive. It did.

Mistakes happen and items get lost. This customer service problem was handled very well. No complaints from me, and I again ordered something from them last week. Fingers crossed it will get to my friend in time for Christmas.

So ... from me anyway, Merry Christmas and thank you to the folks at the QOL shop (I suspect it is one guy.)

edit: 12.22.05 The package that I had QOL send to a friend in UK arrived today, wrapped in Queen giftwrap, which ought to be funny if nothing else. He said he'd send me a picture so I can see what "Queen giftwrap" looks like. No complaints from me on this one, I'm sorry others have had problems.



I saved Spike's life in 'Nam.
Pal user not visiting Queenzone.com

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Posted: 21 Dec 05, 13:58 Edit this post Reply to this post Reply with Quote

OK, here is my story:
I ordered a BM Red Special Guitar in June this year. They sent me an e-mail about 3 weeks later saying they lost my address. I wrote them the address. Then nothing happened until August... maybe it's a shame but I almost forgot the thing. Then I sent them an e-mail in August. A week later they answered and asked me the order number because they didn't find my order. I sent them the number. Then they sent me an e-mail saying that the guitar was sent by DHL and was probably held up in the customs. Then I asked them to provide some details. They did not answer. After a few weeks I sent them a quite angry e-mail explaining the situation again. Then they wrote me that they didn't know about my order at all and they asked me to prove that I paid the price! Then I sent them their previous e-mails and my bank account documents proving that I ordered the guitar and paid for it months ago. Then they answered my letter (after a few days of course) that the guitar was probably lost somewhere but they would refund my money. Finally I got back my money about 3 weeks ago. Excellent service.

stateside fan user not visiting Queenzone.com

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Posted: 21 Dec 05, 15:11 Edit this post Reply to this post Reply with Quote

thats excellent service?what a bunch of Stepfords


john pistlli
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Posted: 21 Dec 05, 15:19 Edit this post Reply to this post Reply with Quote

i have bought things from them no problem at all if they was out of stock i get a e mail letting me know but apart from that good service :)


I am just a Queen Fan and the show must go on
Oberon user not visiting Queenzone.com

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Posted: 21 Dec 05, 15:37 Edit this post Reply to this post Reply with Quote

stateside fan wrote:

thats excellent service?what a bunch of Stepfords


i really hope he was being sarcastic....


Tatterdemalion and the junketer

There's a thief and a dragonfly trumpeter
That guy who digs energy domes user not visiting Queenzone.com

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Posted: 21 Dec 05, 15:38 Edit this post Reply to this post Reply with Quote

THEN DONT SHOP THERE!


Freedom of choice is what you've got

Freedom from choice is what you want



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Munchsack user not visiting Queenzone.com

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Posted: 21 Dec 05, 15:57 Edit this post Reply to this post Reply with Quote


My mum and dad were at Aberdeen Uni with Nicky Campbell, perhaps they can pull a few strings and get QOL on Watchdog.


This can't end well.
Freya is quietly judging you. user not visiting Queenzone.com
Meh.
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Posted: 21 Dec 05, 18:16 Edit this post Reply to this post Reply with Quote

I've always found the QOL shop really efficient, whenever I've ordered anything it's come in about three days.

stateside fan user not visiting Queenzone.com

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Posted: 21 Dec 05, 19:16 Edit this post Reply to this post Reply with Quote

pal-sorry i was rude.Queen stick to wrestling and attention starved side scrolling


john pistlli
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Posted: 22 Dec 05, 02:38 Edit this post Reply to this post Reply with Quote

The service is definitely far from excellent. A Czech girl told me she ordered a Queen T-shirt and received a completely different one. After a couple of angry emails she got a replacement, though.

That guy who digs energy domes user not visiting Queenzone.com

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Posted: 22 Dec 05, 11:09 Edit this post Reply to this post Reply with Quote

<font color=FF0099>Linda Of The Valley wrote:

&lt;marquee&gt;Queen Of Wrestling&lt;/marquee&gt; wrote:

THEN DONT SHOP THERE!


How is he meant to know that AFTER he's ordered the items? :P

silly billy

:P

I, myself, have never bought anything from there - or any other online shop. But as with lots of sites to buy stuff online...well, some can be awful some can be good.



He could cancel the order.

And my name is Ben, not Billy


Freedom of choice is what you've got

Freedom from choice is what you want



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doremi user not visiting Queenzone.com

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Posted: 23 Dec 05, 11:56 Edit this post Reply to this post Reply with Quote

stateside fan wrote:

thats excellent service?what a bunch of Stepfords


I think stateside fan was being facetious/sarcastic. I certainly hope so.


xyz
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Posted: 23 Dec 05, 13:19 Edit this post Reply to this post Reply with Quote

Just received my tour shirt that I ordered two weeks ago today. I live in Dallas. That's pretty good turnaround.